This document describes the steps to install and configure the E-WMS and ICL 'RF' services.
This document contains the following sections:
Purpose The E-WMS and ICL services perform tasks automatically which otherwise have to be performed manually in Control Centers. Usage of the services is not mandatory, but will enhance 'real time' stock transaction processing for E-WMS and order processing in ICL. Please read more about the services in document WMS and ICL Services: purpose, specifics and requirements.
Requirements Please read the following documents for the system requirements:
When to install The services need to be (re-)installed on every Exact Globe Next update - also when updating within the same release, because the E-WMS and ICL service components can be changed in that update.
Uninstall and where to find installation files If you need to uninstall previous version of the services (which is always necessary when you plan an Exact Globe Next update) please do this uninstall while the previous workstation installation is still present. Otherwise there might be an error message on uninstalling the wrong version. You can uninstall the services in the Windows 'Add/Remove programs' or 'Programs and Features' shortcut in Start, (Settings,) Control Panel. The services are listed as 'E-WMS*', 'E-Mobile*' and 'Intercompany *'.
The services are installed by starting MSI installation files. With the Exact Globe Next product download, the E-WMS and ICL files are also downloaded and after the workstation installation, the service installation files can be found in these default folders (on a x64 PC) :
What MSI files to install You only have to install those services for the processes you are actually using in E-WMS, for ICL always install both services. Which services are intended for what process, can be found in document WMS and ICL Services: purpose, specifics and requirements.
Start the MSI files one by one, by double-clicking the MSI file. This sample shows the installation of the E-WMS Transfers service on a 64 bit Windows 7 PC.
Note: On a Windows server (Windows server 2012 for example) it may be necessary to install the services as an administrator. To do so, start the command prompt (cmd.exe) as an administrator, change to the services installation folder and start the msi from within the command prompt.
Press Next
Please accept the default folder C:\Program files (x86)\Exact software\WMS for the WMS services, or C:\Program files (x86)\Exact software\ICL for the ICL services. Install the services for 'everyone'. Press Next.
Press Next.
After a few seconds, a window will appear in the left top of your screen, to configure the services logon account. This window may be hidden behind other windows but has no separate task bar icon, you can solve that by minimizing all windows and than restoring any window again. This logon window should then also re-appear.
For account requirements, see document WMS and ICL Services: purpose, specifics and requirements.
If you are using a domain account, use syntax 'domain\username'.
If you are using a local account, use syntax '.\username'. For example:
Press OK.
The service is now installed.
After first installation, the service does not 'know' yet, what Exact Globe Next company to connect to. This server and database link have to be configured in .CONFIG files, which are located in the services installation folders.
After installation, the services are set to 'manual' start. First open the company (or companies) in Exact Globe Next to perform any database updates which may be needed. After that, go to the services management screen (Start, Run, services.msc, Enter) and set the E-WMS or ICL services to start automatically, and start the service at the same time.
On tab Recovery you can configure whether the service should automatically restart in case of problems:
If there are any problems detected by the service, or if the service takes a very long time to start, there might be error messages logged in the Windows Application event log. This log viewer can be started by choosing Start, Run, typing eventvwr.msc, followed by Enter.
Choose: Windows Logs, Application:
For explanation of any error messages generated by the services, please search for the error key words in the E-WMS support documents. When started successfully, please check this event log on regular basis for any warning messages.
The error messages placed by the services in the Windows event log are related to starting the service self, or to making a valid connection to the configured database.
Functional error messages related to processing of transactions by the services, are shown in Exact Globe Next, either in the 'RF monitor' (menu WMS, Reports, RF monitor) or in the ICL monitor screens in menu Order, To be processed, ICL Central admin, ICL monitor (central company) and in menu Order, To be processed, ICL Sales admin, ICL monitor (sales company).