Go to Purchase ➔ Entries ➔ RTV order and click New to create a new RTV order, or select an existing RTV order and click Open.
This document provides the information on how to process the return of items that have been fulfilled.
This displays the RTV order number.
This displays the creditor of the returned purchased item(s).
This displays the date the RTV order was created.
This displays the resource who is in charge of the item. By default, the resource defined in the RTV order is displayed.
This displays the RTV supplier whom you want to return the item to.
This displays a system-generated number.
This column displays the item to be returned. It cannot be edited.
This column displays the description of the selected item. By default, the description displayed is based on the Description defined for the item at item maintenance (go to Purchase ➔ Items ➔ Maintain, select the relevant item, and then click Open). It cannot be edited.
This column displays the status of the returned item. By default, the status of the item displayed is based on the Status defined for the item at item maintenance (go to Purchase ➔ Items ➔ Maintain, select the relevant item, and then click Open). This column cannot be edited.
This column displays the quantity of the item that has been delivered. By default, the Received quantity defined in the RTV order is displayed. It cannot be edited.
This column displays the quantity of the item to be returned. By default, the return quantity defined in the RTV order is displayed. It cannot be edited.
This column displays the purchase unit of the item as per defined in the items by supplier under the Purchase/Sales tab of item maintenance. The information cannot be edited.
This column displays “Serial item” or “Batch item” depending on whether the item is a serial item or a batch item. “None” is displayed if it is not defined at item maintenance. By default, “Serial item” is displayed if you have selected the Serial check box for the item at item maintenance (go to Purchase ➔ Items ➔ Maintain, select the relevant item, and then click Open) under the Inventory tab in the Attributes section. “Batch item” is displayed if you have selected the Batch check box. This column cannot be edited.
This column displays the serial or batch number of the item. By default, the Serial/batch numbers defined in the RTV order is displayed. The column is blank if None is displayed in Serial/batch.
This column displays the lot number of the item. By default, the lot number displayed is based on the Lot number defined for the item at item maintenance (go to Purchase ➔ Items ➔ Maintain, select the relevant item, and then click Open) under the Serial/batch tab. The column is empty if None is displayed in Serial/batch. It cannot be edited.
This column displays the date the debtor plans to deliver the returned item. By default, the Fulfillment date in the order lines is displayed (for planned returns that are created at the RTV order). It cannot be edited.
This column displays the project code of the returned item. It cannot be edited.
Click this to view the RTV order of the selected item. For more information, see Creating and maintaining RTV orders.
Click this to process the returned item. For more information, see Printing return to supplier slips for returned items in RTV orders.
Click this to exit.