Modules > Service management > Reports > Bulk operation
When you authorise service activity requests, it is possible the connection between Exact Synergy Enterprise and Exact Globe+ can be interrupted when exchanging information between the two products. If this happens, there may be an inconsistency created between the two products or the status(es) of the service activities, or the service activity lines are not updated correctly, or not all the service lines may be created in Exact Globe+. In these cases, the data needs to be repaired manually using SQL script.
The Bulk repair page allows you to repair the service activity requests that have errors. This page displays the service activity requests based on the Realise data that are pending with Realised, Authorising, or Authorise status. Once the repair is completed, the service activity requests will not be displayed in the overview.
You will see the error message "An inconsistency has been detected for the planned lines" if the planned line with the Realised, Authorising, or Authorise status encounters a problem. The request will have a red circle to indicate there is a problem even though the status is successful.
Service orders that are fulfilled in Exact Globe+ but have an extra line added in the service activity in Exact Synergy Enterprise must be manually repaired. The service activity that must be manually repaired will have a red circle and you will see the error message "We are unable to repair the service activity. Please contact your reseller or Exact customer support for assistance". If you see this error message, you have to get help from support to manually repair the service activity.
Note: Back up your Exact Synergy Enterprise and Exact Globe+ database before performing the repair.
To be able to repair the service activity requests, you must have function right 1064 - Service Management Bulk Repair on Corporal level (available with role 966 - Service manager).
Note:
The information in this document is applicable to product update 504 and higher. If you have versions lower than this, certain features explained here will not be applicable.
Click this to exit.
Click this refresh the page after defining a criteria.
Click this to repair the service activity requests displayed. The system will do this automatically. If the service order is not fulfilled in Exact Globe+, the system will set the service activity status to Realised for you to authorise or process the service activity request. If the service order is already fulfilled in Exact Globe+, the status of the service activity request will be updated to Authorised (unless the service activity in Exact Synergy Enterprise contains more lines than the service order in Exact Globe+ that had been fulfilled). Missing lines in Exact Globe+ will be automatically created if the service order in Exact Globe+ has not been fulfilled yet.
The system will automatically refresh the overview after the repair process is complete and the data that has been successfully repaired will not be displayed on the Bulk repair page. However, if the service activity request needs to be manually repaired by Exact support, it will stay in the overview until this action is successfully completed.
Type or select the division to display the service activity requests for that division.
Type or select the customer to display the service activity requests of that customer.
Type or select a request ID or range of request IDs to display those service activity requests.
This check box is selected by default and disabled.
Select this check box once you have a backup of your Exact Synergy Enterprise and Exact Globe+ database. You will see the error message "Please make sure you have a recent backup before starting the diagnose repair" if you click the Repair button without selecting this check box.
This check box is selected by default and disabled. Since the normal process can take some time, the Bulk repair page only retrieves data that is pending for at least 12 hours.