Service management à Reports à Configurations à Search
Service configurations represent the individual and unique objects that can be serviced. These objects can be individual products or combinations of products that can be serviced. This page allows you to search for service configurations that have been created.
To search and view service configurations, function right 850 – View service configurations is required. Users with the Service desk, Service engineer, Service planner, or Service manager role have this function right.
Notes:
The information in this document is based on product update 250.
Keep in mind: All fields with the “!” icon are mandatory.
You can customize the fields and columns that you want to be displayed on the page by clicking Customize.
Click this to display the service configurations based on the search criteria.
Click this to clear the search criteria.
Click this to display the total number of service configurations.
Click this to clear all the customized search criteria.
Click this to define the search criteria.
Note: This button is available only if Show is clicked.
Click this to create a service configuration. For more information, see Creating and maintaining service configurations for Service management.
Click this to exit.
Type or select a division to display the service configurations for the division. By default, your division will be displayed.
Type or select a configuration to display the service configurations with the selected configuration.
Type or select an account to display the service configurations for the account.
Type or select an address to display the service configurations with the selected address.
Type or select an item to display the service configurations with the selected item.
Type or select a serial number to display the service configurations with the selected serial number.
Type or select the date or range of dates to display the service configurations with the selected dates.
Select this check box to display the service configurations that are blocked.
Type or select an engineer to display the service configurations serviced by the selected engineer.
Type a location to display the service configurations with the defined location.
Type a quantity or range of quantities to display the service configurations with the defined quantity.
Type or select a contract to display the service configurations with the selected contract.
Type or select a contract account to display the service configurations with the selected contract account.
Type or select a project to display the service configurations with the selected project.
Select the Configuration Items check box to display service configurations with configuration items and/or Configuration item parts check box to display service configurations with configuration item parts.
This section displays the service configurations based on the search criteria defined. However, the service configurations will be displayed only if you click Show.