Exact Synergy Enterprise

Defining social collaboration settings

Menu path

Modules ? System ? Setup ? Social Collaboration ? Settings

Introduction

This page allows you to select the type of search engine and logo that you want for the timelines.

Roles & rights

To define the social collaboration settings, only users with the Administrator role can edit the page. Otherwise, users can only view the page (there is no Save button).

Note:

• For more details on function rights, go to Modules ? System ? Setup ? Security ? Function rights.
• For more details on roles, go to Modules ? System ? Setup ? Security ? Roles.

What version are you using?

The information in this document is applicable to product update 261 and higher. If you have versions lower than this, certain features explained here will not be applicable.

How do I define the social collaboration settings?

1. On the Social Collaboration: Settings page, define the fields.
2. Click Save.

Why do I get the error message “Generate failed: Full-text index” when saving the social collaboration settings?

This error message is displayed when you have selected SQL Full-Text Search at Search provider if the full-text index of dbo.comment or dbo.feed is not enabled. To be able to use the search engine for SQL Full-Text Search, the full-text index of these tables must be enabled. This can be done as follows:

1. Start SQL Server Management Studio, and connect to the SQL server where the Exact Synergy Enterprise database is stored.
2. Expand the folders, and select the Exact Synergy Enterprise database.
3. Expand the Exact Synergy Enterprise database, and go to the Tables folder.
4. Right-click on the dbo.comment table, select Full-Text index, and then click Enable Full-text index.
5. Right-click on the dbo.feed table, select Full-Text index and then click Enable Full-Text index.

Why do I get the message “Please install SQL Full-Text Search component in order to use SQL Full-Text search provider” when saving the social collaboration settings?

This message is displayed when you have selected SQL Full-Text Search at Search provider when the full-text search component of the SQL server is not installed. To be able to use the SQL Full-Text Search search engine, the full-text search component of the SQL server must be installed. If you have not selected this component during the installation of the SQL server, you can install it at a later time. To install this component, do the following:

1. Log in as the administrator on the server where the Microsoft SQL server is installed.
2. Start the SQL server installation by clicking Setup.exe. Make sure you use the installation set of the same SQL server version that is currently installed.
3. In the SQL Server Installation Center screen, select Installation on the left panel.
4. Click New SQL Server Stand-alone installation or add features to an existing installation.
5. Go through the installation wizard until the Installation type screen is displayed. Select Add features to an existing instance of SQL Server, and in the field below, select the instance to which you want to add the full-text component.
6. In the Feature Selection screen, select Full-Text and semantic extractions for Search. Depending on the SQL version, the name of this option can differ. For example, Full Text Search. You do not have to change the rest of the options in this screen.
7. Click Next, and follow the steps in the wizard to install the component.

Why do I get the error message “Connection: Failed” when saving the social collaboration settings?

This error message is displayed when you have selected Elastic Search at Search provider while the Elasticsearch service has not started or has not been installed. To start the Elasticsearch service, do the following:

1. Go to the server where Elasticsearch is installed.
2. Start services.msc.
3. Right-click on the Elasticsearch service.
4. Click Start.

Keep in mind: If the Elasticsearch is not installed, you will have to install it. For more information, see How-to: Installing and configuring Elasticsearch.

Related documents

• How-to: Installing and configuring Elasticsearch
• Overview of group timeline page
• Viewing timeline