Exact Synergy Enterprise

System Requirements for Exact Synergy Enterprise Product Update 502

These are the system requirements for product update 502 of Exact Synergy Enterprise. Please be informed that third party software products like for example Microsoft Windows, Microsoft Office and Microsoft SQL Server have their own system requirements which might be different from the system requirements of Exact Synergy Enterprise. See the Important links and information section in this document for more information about the system requirements for the other Exact products.

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General requirements

Regularly backup the administrations/databases and store the backup on a different media device (not the machine where the Microsoft SQL Server is installed).
Perform regular database maintenance.
Use scalable hardware.
In a network environment a Microsoft Active Directory (domain) needs to be present. The workstations, the SQL Server, and the Remote Desktop Server Server need to be part of the same active directory.
For support in a WAN environment see document Support of Exact Globe and Exact Synergy in LAN and WAN environment.
The system requirements are based on the usage of Exact Synergy Enterprise only if other applications are used on the same machines the requirements should be increased.
Every new service pack is supported automatically by Exact, unless explicitly announced otherwise.
Exact follows the Microsoft support lifecycle policy. In this policy, guidelines are provided by Microsoft for product support availability throughout a product lifecycle. For more information, see Microsoft Support Lifecycle Policy.
If a solution is used that uses the Exact Entity Service from Exact Globe Next, the Exact Entity Service must run on a separate machine where Microsoft SQL Server is not running.
For the corporate statement for virtualization in combination with Exact's products, see document 25.960.649.
Exact advises a dedicated database server (SQL Server) for larger databases to guarantee optimal performance.
The application pool linked to the Exact Synergy Enterprise application (defined in the Internet Information Services (IIS) Manager screen under Application Pools) must have .NET CLR version 4.0, and set to "Integrated" under the managed pipeline mode. For more information, see How-to: Setting up of application pool for Social Collaboration.
Elasticsearch is the prefered search provider for searching feeds in the social collaboration functionality. For more information about Elasticsearch hardware sizing advice and system requirements, see Software and hardware requirements for Search All (Elasticsearch).
Internet connection is mandatory for Exact Synergy Enterprise.
Sticky session must be enabled in the hosting environment with the load balancer.
To take full advantage of all functionality, you must configure your firewall to allow access to the following url’s:
- *.exact.com
- *.exactsoftware.com
Microsoft SQL TDE is supported.

Requirements for a workstation

System requirements for a workstation
	Supported system requirements	Recommended system requirements
Operating system	Microsoft Windows 10 Microsoft Windows 11 For mobile users, any mobile phone that has Internet browsing capabilities can be used to access the specific functionality developed for mobile use.	Windows 10
Web browser	Windows operating systems: Microsoft Edge Mozilla Firefox Google Chrome Macintosh: Safari Note: Some of the browsers and devices have limitations, and the user experience can differ for the mobile device or browser so some of the Exact Synergy Enterprise functionality might be limited for the mobile devices, such as Safari and iPad is not fully supported.	Microsoft Edge
Applications	Microsoft Office 2016 Microsoft Office 2019 Microsoft Office 2021 Microsoft Office 365 ProPlus (desktop installation)	Microsoft Office 2019
Monitor	Minimal screen resolution of 1024 x 768	Screen resolution of 1280 x 1024

Requirements for a Server

Requirements for a server
	Supported system requirements	Recommended system requirements
Operating system (Web server + Database server)	Microsoft Windows Server 2016 Microsoft Windows Server 2019 Microsoft Windows Server 2022 Microsoft .NET Framework 3.5 should be installed WCF Data Services 5.0 should be installed	Microsoft Windows Server 2019 WCF Data Services 5.0
Database system (Database server)	Microsoft SQL Server 2014 Microsoft SQL Server 2016 Microsoft SQL Server 2017 Microsoft SQL Server 2019 Microsoft SQL Server 2022	Microsoft SQL Server 2019
Productivity (Web server)	Microsoft Office 2016 Microsoft Office 2019 Microsoft Office 2021 Microsoft Exchange Server 2010 Microsoft Exchange Server 2013 Microsoft Exchange Server 2016 Microsoft Exchange Server 2019 Microsoft Exchange Online	Microsoft Office 2019 Microsoft Exchange 2019

Network and security

Microsoft Internet Information Server uses the standard Internet protocol TCP / IP to communicate with the client browsers. The required bandwidth for Exact Synergy Enterprise depends on the number of users. The required bandwidth is the same as visiting other websites whereby if the performance of the other websites is acceptable, Exact Synergy Enterprise will also give an acceptable performance. A connection between a client and the Application Server can be set up directly using a local area network, but a global infrastructure like the Internet can be used just as well. When separate Application Servers are used, they should be connected to the Database server with a 100 Mb local area network connection.
The Internet, and all its related products, is commonly referred to as "insecure". This is directly related to the open nature of its technology which is in fact one of its greatest benefits. When implementing Exact Synergy Enterprise, a number of strict security policies must be maintained to protect both the application software and data against malicious acts. Total system security includes various types of safety measurements, each with their own characteristics and demands for maintenance. The necessary security policies are not limited to the Exact Synergy Enterprise application alone; the integrity of all elements of the entire system must be assured.
Exact Synergy Enterprise data traffic is vulnerable along the entire path between the Client and the Application Server (and even up to the Database Server). This means that all traffic paths, the data source, the data destination and data storage have to be protected. The best way to do this is to use data encryption (HTTPS) for the e-Synergy Application Server and install a firewall to separate the company's Local Area Network (LAN) from the Demilitarized Zone (DMZ) (with the public web servers) and the Internet. For more information about this issue, read security checklist of Exact Synergy Enterprise.

Hardware requirements for a server

Important links and information

Main Category:	Attachments & notes	Document Type:	Online help main
Category:		Security level:	All - 0
Sub category:		Document ID:	31.270.653
Assortment:	Exact Synergy Enterprise	Date:	12-04-2024
Release:	502	Attachment:
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