Exact Synergy Enterprise

Viewing invoice proposals for Service management

Menu path

Modules ? Service management ? Reports ? Invoices ? Invoice proposals

Introduction

This page displays the details of the selected invoice proposal. Before generating the invoice for the invoice proposal, you can add, edit, or delete invoice lines on this page. You can also view the documents attached to the invoice proposal.

The cost transaction for service requests that are recorded during the realization of the service order are transferred to the contract cost, or warranty cost general ledger account. This occurs when a contract agreement or warranty applies to a material or hour line of the service activity. The invoiced amount of the contract discount or warranty of the service activity line (materials or hours) will be lower or zero. This means the materials or hours have been fulfilled to the customer that will partly generate revenue or not at all (based on the invoice). This will be reflected in the financial administration (in Exact Globe Next) whereby the cost of the materials or hours will be charged to the contract costs or warranty costs general ledger account.

To create the correct cost transaction for the warranty or contract cost of the material or hour line, the original cost transaction incurred during the realization of the service order line will be retrieved from Exact Globe Next. The cost transaction for the warranty and contract costs will be created from the time the invoice proposal is finalized for the material or hour line of the service request. Thus, the proposal is considered final when the invoice proposal is sent to Exact Globe Next.

The cost transaction for the contract or warranty cost should be created only if there are finalized invoice proposals for the service activities with a contract discount or warranty. The invoice proposals are finalized when you click the Create invoices button on the Invoice proposals page. The cost transaction will be an offset entry for the cost transaction recorded in Exact Globe Next during the realization of the service order line that is linked to the service activity line. The general ledger account and amount of the cost line of the transaction will be used to determine the cost transaction for the warranty or contract cost. Thus, this data is retrieved from Exact Globe Next.  

Roles & rights

All users can view the details of an invoice proposal.

Note:

• For more details on function rights, go to Modules ? System ? Setup ? Security ? Function rights.
• For more details on roles, go to Modules ? System ? Setup ? Security ? Roles.

What version are you using?

The information in this document is applicable to product update 257 and higher. If you have versions lower than this, certain features explained here will not be applicable.

How do I generate invoices for specific invoice proposals?

1. On the Invoice proposals page, click Return to selection.
2. Define the search criteria. For more information, see Generating invoice proposals for Service management.
3. Click Generate.

How do I generate invoices for all the invoice proposals?

1. On the Invoice proposals page, select Not created at Status under the Filter section.
2. Select the check box under the Invoice proposals tab.
3. Click Create invoices.

Keep in mind: The Create invoices button is enabled only if the check box under the Invoice proposals tab is selected.

Related documents

• Exact video library
• Generating invoice proposals for Service management 
• Service management
• Viewing invoice details of invoice proposals