Searching for service activities for Service management

Show

Click this to view the service activities based on the search criteria. For more information, see Overview of service activities for Service management.

Reset

Click this to clear the search criteria.

Close

Click this to exit.

Criteria section

Division

Type or select a division to display service activities for the division.

Requests section

Type

Type or select a request type to display service activities with the request type.

Priority

Select a priority to display service activities with the priority. You can select 1 – Urgent, 2 – High, 3 – Medium, 4 – Low, or 5 – Long term. You can also leave the field blank to display service activities with any priority.

Account

Type or select an account to display service activities for the account.

ID

Type an ID to display service activities for the ID.

Status

Select a request status to display service activities for the status. You can select 0 – Open, 1 – Approved, 2 – Rejected, 3 – Processed, 4 – Realized, or 5 – Draft. You can also leave this field blank to display service activities with any status.

Contract items section

Contract

Type or select a contract to display service activities for the contract.

Service serial number

Type or select a serial number of the service to display service activities with the service serial number.

Part (serial number)

Type or select a serial number of the part to display service activities with the part serial number.

Solution

Type or select a solution to display service activities with the solution.

City

Type a city to display service activities with the city.

Configuration

Type or select a configuration to display service activities with the configuration.

Configuration item

Type or select a configuration item to display service activities with the configuration item.

Problem

Type or select a problem to display service activities with the problem.

Postal code

Type or select a zip code to display service activities with the zip code.

Resources & Material planning section

Person

Type or select a person who will be in-charge of the service activity. Select the Empty check box to view service activities that have not been assigned to any person.

Type

Select a type to display service activities with the type. You can select Planning or Realization. You can also leave this field blank to display service activities with any type.

Item

Type or select an item to display service activities with the item.

Hours required

Type the hour range to display service activities that requires the number of hours defined.

Entry type

Select an entry type to display service activities with the entry type. You can select Part or Hour. You can also leave this field blank to display service activities with any entry type.

Sorting section

Column

Define the columns by selecting the relevant options. By default, Request: ID is selected. Select the Descending check box if you want the data in the column to be displayed in a descending order.

Refresh automatically section

Refresh automatically

Type the number of seconds you want the page to be automatically refreshed. For example, if you type 30 seconds, the service activity overview will be automatically refreshed every 30 seconds. Select the Pause check box if you want to pause the automatic refresh.

View section

This section is not displayed by default. Click  Customize, and then select the check box next to View to display it.

On (Service activity)

Select this option to display the service activities grouped by activity.

On (Request)

Select this option to display the service activities grouped by request.