Creating credit notes based on invoices
Menu paths
- Invoice ➔ Entries ➔ Invoices (For sales credit notes)
- Invoice ➔ Entries ➔ Direct invoices (For direct credit notes)
- Invoice ➔ Reports ➔ Invoice history
Introduction
You can create two types of credit notes or credit invoices, which are sales credit notes and direct credit notes. Sales and direct credit notes are created to rectify processed sales and direct invoices respectively. For example, if goods have been returned because they were damaged and cannot be repaired or replaced, or if the customer received an invoice for an amount that was incorrect, you will need to create a credit note and send to the customer.
A sales credit note is linked to a sales order. By creating a sales credit note based on a sales invoice, the sales credit note can be traced back to the sales order if the sales order number in the sales order is the same as the sales order number filled in the header and lines of the sales credit note.
What version are you using?
The information in this document is applicable to product update 390 and higher. If you have versions lower than this, certain features explained here will not be applicable.
How do I create sales credit notes based on invoices?
- In the Invoice / Entries / Invoices screen, click Credit note. The Enter credit notes screen will be displayed.
- In the Options section, leave the option as Based on invoice.
- At Invoice debtor and invoice number, select the invoice that the credit note will be based on.
- In the Credit note section at Invoice code, type or select the invoice code for the credit note.
- Click Create.
- Once the credit note is generated, the New invoice section will be enabled for you to create an invoice, if required.
Keep in mind:
- All fields with the “!” icon are mandatory.
- If you create a credit note via the Invoice / Reports/ Invoice history screen, the Invoice debtor and Invoice number will be filled with the information of the selected invoice, and the two fields will be disabled.
How do I create direct credit notes based on direct invoices?
- In the Invoice / Entries / Direct invoices, click Credit note. The Direct credit note screen will be displayed.
- In the Options section, leave the option as Based on invoice.
- At Invoice debtor and invoice number, select the invoice that the direct credit note will be based on.
- In the Credit note section at Invoice code, type or select the invoice code for the direct credit note.
- Click Create.
- Once the direct credit note is generated, the New invoice section will be enabled for you to create a direct invoice, if required.
Keep in mind:
- All fields with the “!” icon are mandatory.
- If you create a direct credit note via the Invoice / Reports/ Invoice history screen, the Invoice debtor and Invoice number will be filled with the information of the selected direct invoice, and the two fields will be disabled.
Fields
Options section
Note: The fields in this section are not enabled if you are creating a credit note via Invoice ➔ Reports ➔ Invoice history.
Based on invoice
If you select Based on invoice, you are creating a credit note based on an existing invoice that has been processed, with certain information automatically filled out in the credit note.
Manually
If you select Manually, the Enter credit notes screen will be displayed and you will need to manually fill in the details of the credit note. For more information, see Creating and maintaining credit notes.
Invoice debtor
Type or select the ID or name of the customer who will be receiving the credit note.
Invoice number
Select the invoice which the credit note is based on.
Credit note section
Note: The fields in this section are enabled only if you have filled in the information at Invoice debtor and Invoice number.
Invoice code
Type or select an invoice code to link it to the credit note. For direct credit note, the system will automatically use the default invoice code set in the Invoice code: Direct credit note field at System ➔ General ➔ Settings, under Invoice settings.
Note: This is enabled only if the Multiple: Direct invoice code check box at System ➔ General ➔ Settings, under Invoice settings is selected.
Sequence number
This is a number automatically assigned by the system for the credit note created after the Create button is clicked.
Lines
Click this if you want to correct only part of the invoice using a credit note. Select the invoice lines you want to include in the credit note and then click Create.
Note: This is enabled only if you have selected an invoice code at Invoice code.
Create
Click this if you want to include all invoice lines in the credit note.
Note: This is enabled only if you have selected an invoice code at Invoice code.
Change
Click this if you want to edit the newly created credit note. Then, click Close to save the changes made to the credit note.
Note: This is enabled only if you have clicked Create.
New invoice section
Note: You can create an invoice from this section. However, it is not necessary to create an invoice after creating a credit note.
Invoice code
Type or select an invoice code to link it to the invoice.
Sequence number
This is a number automatically assigned by the system for the invoice created after the Create button is clicked.
Lines
Click this if you want to include only part of the invoice in the new invoice. Select the invoice lines and then click Create.
Note: This is enabled only if you have selected an invoice code at Invoice code.
Create
Click this if you want to include all invoice lines in the new invoice.
Note: This is enabled only if you have selected an invoice code at Invoice code.
Change
Click this if you want to edit the newly created invoice. Then, click Close to save the changes made to the invoice.
Note: This is enabled only if you have clicked Create.
Button
Close
Click this to exit.
Related documents
| Main Category: |
Attachments & notes |
Document Type: |
Online help main |
| Category: |
|
Security level: |
All - 0 |
| Sub category: |
|
Document ID: |
12.281.320 |
| Assortment: |
Exact Globe+
|
Date: |
26-09-2022 |
| Release: |
390 |
Attachment: |
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| Disclaimer |