Intercompany Logistics (ICL) FAQ and troubleshooting guide

This document list Intercompany Logistics (ICL) frequently asked questions (FAQ)

Installation and IT management related

• What is the purpose of the services?
• ICL Services: system requirements
• Points of particular interest when using separate SQL servers
• Updating Exact Globe Next when using ICL

Starting with ICL

• View ICL Sales order flow
• View ICL Purchase order flow
• How many companies can I use with ICL?
• Do's and Don'ts when using ICL
• Can I address more than one 'central' database in ICL?
• Can I use one company both as 'central' and 'sales' in ICL?
• What master data is involved when using ICL?
• What fields are explicitly filled by ICL in the creation processes?
• Where should I enter credential information for ICL?
• What information can be changed in ICL sales orders?
• ICL setting "Import warehouse" in debtor maintenance
• ICL and support of 'rule' items
• ICL and blocked debtors
• ICL and text lines
• ICL and returns
• ICL and unit factor support

Troubleshooting

• Troubleshooting ICL 'sales' database
• Troubleshooting ICL 'purchase' database
• Troubleshooting ICL: general problems
• Troubleshooting ICL: services error messages
• Troubleshooting ICL: Control Center selection statements
• No invoices shown in ICL 'Export invoices'